Information We Collect
We collect information to provide better services to our users. The types of information we gather fall into several categories, depending on how you interact with our platform and services.
Information You Provide Directly
When you create an account, contact us, or use our services, you might provide:
- Personal details like your name, email address, and phone number
- Professional information including business details and industry focus
- Communication preferences and contact information
- Payment information when you purchase our services
- Content you create or submit through our platform
Information Collected Automatically
When you visit our website or use our services, we automatically collect certain technical information:
- Device information including browser type, operating system, and device identifiers
- Usage data such as pages visited, time spent, and interaction patterns
- Location data based on IP address and geographic region
- Log information including access times and referring URLs
Australian Privacy Compliance: We collect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We only collect information that is reasonably necessary for our business functions.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. Here's how your information helps us serve you better:
Service Delivery
- Providing access to our educational programs and resources
- Processing payments and managing your account
- Delivering customer support and technical assistance
- Customizing content based on your business needs and interests
Communication & Updates
- Sending important service updates and notifications
- Sharing relevant educational content and business insights
- Responding to your inquiries and support requests
- Providing information about new programs or services that might interest you
| Information Type | Primary Use | Legal Basis |
|---|---|---|
| Contact Information | Service delivery & communication | Contract performance |
| Payment Data | Processing transactions | Contract performance |
| Usage Analytics | Service improvement | Legitimate business interest |
| Marketing Preferences | Targeted communications | Consent |
Data Storage and Security
Protecting your information is a top priority. We've implemented multiple layers of security to safeguard your data throughout its lifecycle.
Security Measures
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Access controls limiting who can view your information
- Secure backup systems to prevent data loss
- Employee training on data protection and privacy practices
Data Retention
We keep your information only as long as necessary for the purposes outlined in this policy:
- Account information: Retained while your account is active plus 7 years for business records
- Payment records: Kept for 7 years as required by Australian taxation law
- Marketing data: Stored until you withdraw consent or request deletion
- Technical logs: Automatically deleted after 2 years
Data Location: Your personal information is primarily stored in secure data centers within Australia. When we use international service providers, we ensure appropriate safeguards are in place.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights easily and effectively.
Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Understand how we've collected and used your information
- Receive a copy of your data in a portable format
Deletion and Restriction
In certain circumstances, you can:
- Request deletion of your personal information
- Ask us to stop processing your data for marketing purposes
- Withdraw consent for data processing where consent was the legal basis
- Request restriction of processing in specific situations
How to Exercise Your Rights
To make a privacy request:
- Email us at privacy@evituraora.com with your request
- Include your full name and the email address associated with your account
- Specify which right you'd like to exercise and provide relevant details
- We'll respond within 30 days and may need to verify your identity
If you're not satisfied with how we've handled your privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
International Data Transfers
While we primarily store data within Australia, some of our service providers operate internationally. We take steps to ensure your information remains protected regardless of where it's processed.
Cross-Border Transfer Safeguards
- We only transfer data to countries with adequate privacy protections
- Service agreements include strict data protection requirements
- We conduct due diligence on international service providers
- Transfers comply with Australian Privacy Principle 8
Notification Requirement: Where we transfer your personal information overseas, we'll inform you of the countries where your information may be held and ensure appropriate protections are in place.
Children's Privacy
Our services are designed for business professionals and adults. We don't knowingly collect personal information from children under 13 years of age.
- If we discover we've collected information from a child under 13, we'll delete it promptly
- Parents or guardians can contact us if they believe their child has provided information
- We encourage parents to monitor their children's internet activities
- Our terms of service require users to be at least 18 years old
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Here's how we handle policy updates:
- We'll notify you of significant changes via email or website notice
- The "Last Updated" date at the top will reflect the most recent revision
- We encourage you to review this policy regularly
- Continued use of our services after changes indicates acceptance of the updated policy
We recommend bookmarking this page and checking it periodically. Significant changes will be communicated through your preferred contact method.
Questions About Your Privacy?
We're here to help with any privacy-related questions or concerns.
Email: contact@evituraora.com
Phone: +61 3 9614 6873
Mail:
evituraora Privacy Officer
5 Chauncey Crt
Wodonga, VIC 3690
Australia
We aim to respond to all privacy inquiries within 5 business days.